At DigiLogix, we are always happy to serve our Customers. The key point of our business is our after-sales Support services. Our core management team has been providing various high end services to five star hotel industry and premium international schools & colleges. Thus we know what customer satisfaction means better than other service provider companies in market. Each of our project is assigned with one Key Account Manager who is the only point of contact for that particular project. Moreover, we provide each project site with the Support Hierarchy Matrix. The customer, whether it is a five star hotel guest, or school parent or college faculty, everybody gets fast, accurate and friendly technical support. We are committed to enhancing the customer experience. With our Contact Centres available 24 hours a day, 7 days a week, we are there to help hospitality industry with Multi-Lingual Technical Support.
Time is money, so with priority support we guarantee you priority access to skilled technicians knowledgeable about our services. Priority Support has the following benefits:
- Guaranteed response time : You will be given an exclusive priority support email address that is staffed especially for you. If you email during normal business hours (09:30-17:30) M-F, we guarantee that you be responded to by a qualified Priority Support technician on immediate basis.
- Direct Access to Senior Authorities of DigiLogix : Priority support are provided with direct access to Skilled and Senior Engineers.
- Priority handling : Digilogix conducts its standard tech support via email, voice call, or remote login softwares. If issues are not resolved through these means, our engineers are send to site within mimimum traveling time
- Extended hours, weekends and holidays : After hours and weekend/holiday support is provided at additional support package module.
Technical support is available to all customers who have a valid support contract. If you do not have a valid support contract, you will be asked to purchase one before we begin working on your case. If you have a valid support contract, you may either submit a case via email or by phone. To submit a case via email, click on the Submit a Case button to the right and enter the case information. Please have your support contract ID number available. To submit a case by phone, please call Toll Free No. 1800 111 100. Please have your support contract ID ready.